If your eSIM card does not work due to an issue with eSimsData, we may be able to refund you all or part of the money you paid for it.

If your eSIM does not work due to actions caused by you, we cannot refund you all or part of the amount paid for it.

If your eSIM does not work due to actions caused by you, we cannot refund you for an exchange. All eSIM codes are individual and cannot be cancelled once issued.

Before processing a return, be sure to:

Contact our support team ([email protected]) to report a connection incident.

Please provide information and screenshots so our team can identify the issue.

Our support team is available 24/7 and we typically respond within minutes.

In all cases, eSimsData reserves the right to deduct a small administration fee from the amounts refunded.
Please note that the turnaround time for a decision on your refund request is 3 to 5 business days. Once a decision has been made, the refund will be credited to the account from which you made the payment within 15–30 business days, depending on the operating conditions of your bank or payment system.